The Students’ Support Service is a Unit within the College of Distance Education, University of Cape Coast. The Unit is responsible for providing a variety of students’ centered services and support which are aimed at bridging the gap between the distance learner and the University. This is because the University acknowledges the fact that the success of distance education programme depends largely on students’ support services provided to distance students.

Vision

To become a Centre of excellence in providing innovative, efficient and effective World-Class Services for optimum support for distance students.

Mission Statement

To provide facilities and services to support our diverse student population in distance learning in achieving their academic and personal success

Core Values

• Student Centeredness
• Respect
• Compassion
• Teamwork
• Confidentiality

Activities of the Unit

The Students’ Support Services Unit (SSSU) undertakes the following activities: 

• Printing and distribution of academic calendar and teaching time tables for students and course tutors at the beginning of every semester
• Printing of attendance sheets to be used in writing quizzes and end of semester examinations
• Printing of quizzes and examination time tables
• Determination of students’ grouping at various study centres for face to face purposes
• Management of students’ data
• Collaborates with Heads of Academic Units in mounting of courses and registration of students at the beginning of every semester
• Preparation of monitoring files to be used at the study centres by staff during face-to-face sessions
• Assists the College Registrar in organizing orientation, matriculation and graduation of students
• Responsible for general correspondence on matters pertaining to students’ welfare
• Address issues pertaining to student governance and leadership development
• Responding to student enquiries.

Support Services Provided by the Unit

Sections within the Unit

To ensure efficiency and effectiveness in service delivery, three different sections have been created within the Unit to play various roles in addressing issues pertaining to student affairs. These are:

• Services Support Section
• Academic Support Section
• Administrative Support Section